Regard­less of the com­mu­ni­ca­tion plat­form, Open Chan­nels con­nect social net­work­ing or mes­sag­ing plat­forms, like Face­book or Skype, with Bitrix24. Cus­tomers can send you infor­ma­tion requests and mes­sages from their cho­sen plat­form and your employ­ees can process every­thing in Bitrix24. This increas­es effi­cien­cy enor­mous­ly as only Bitrix24 needs to be used for all of the com­mu­ni­ca­tion work.

All mes­sages are logged and stored in the sys­tem. Mes­sages can also be for­ward­ed, queued or replied to with pre-set answers.

Utilise your free live chat for up to 12 peo­ple on your web­site using a sim­ple HTML code. You can adapt the pro­cess­ing and design of the live chat accord­ing to your spe­cif­ic com­pa­ny guide­lines (for exam­ple, web­site design and com­pa­ny open­ing hours).

Quick­ly and eas­i­ly embed forms cre­at­ed in the CRM into your web­site for orders, con­tact requests, feed­back or sup­port. All infor­ma­tion obtained from the forms trans­fers direct­ly into Bitrix24 CRM where it is stored and can then be processed and worked on.